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Customer Service

 Hubla  optimized its service with AI-powered chatbots, achieving 90% response accuracy

Hubla-success storie

  • +46.7%

    Reduction in contact rate

  • +55%

    Ticket deflection through bots

  • +90%

    AI response accuracy

Hubla is an innovative startup from Brazil. Their technology provides the tools, autonomy, and support needed to build a strong digital business, allowing creators to manage their communities through a fast and intelligent platform for payment and member management.

The Challenge

Hubla sought to optimize their customer service operations by automating frequent interactions, reducing the demand for routine inquiries.
To achieve this, they needed to implement conversational flows powered by Generative AI (GenAI) capable of understanding and naturally responding to customer requests, delivering a seamless and personalized experience without sacrificing accuracy or service quality.
With the goal of automating and digitizing their operations, Hubla partnered with Truora to begin training their AI bot.

 

"When we started the partnership with Truora, we bought ease. Their platform and responsiveness when we needed help are major assets for us today"

Marcos Lima

CX Manager

hubla + truora la solucion
hubla + truora la solucion

The Solution

Creation of customer experience (CX) conversational flows based on user type using Truora's AI-powered Flow Builder.

What did we do?

Together with Hubla, we built a knowledge base of frequently asked questions, refining bot interactions to improve containment rates and boost response accuracy.
This way, customers receive accurate automatic responses.

Only escalating to human agents when necessary, the system assigns either a generative AI bot or a human agent, integrated via Hubspot, to address any inquiries.

  • whatsapp api vs whatsapp business

  • With our technology, Hubla has significantly improved customer experience efficiency.

    Talk to sales

Discover our impact on other companies

We achieved scalability and sustainable growth with the help of Truora by improving the validation process and reducing human dependence.
luis velasco addi
Senior Product Manager

Luis Velasco

Truora has proven to be a promising solution for managing the mass delivery of WhatsApp messages for recovery purposes.
Maria fernanda - stori
Product Manager

Maria Fernanda Bonilla

Truora has transformed our customer onboarding process and efficiency, reducing operational times by 80% in Colombia and Mexico. Their platform is reliable and easy to use.
Diego lopez
Compliance Office

Diego Lopez

Integrating with Truora has made our processes with Rappi-tenderos more agile and automated. They always provide assistance and improvements.
felipe villamarin
Co-Founder

Felipe Villamarin

Truora helps us to connect better with our users throughout the user journey; from onboarding and KYC to multichannel communication, with their artificial intelligence bots.
diego torres
Co-founder & CPO

Diego Torres

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